Celtic Rose Needlecraft

01246 281 663

How To Order

Chart/Kit Options

Thread Orders

Payment Info

Postage & Packaging

Delivery Info

Returns

Contact Info

Other Retailers

 By placing an order with us via the phone, post or website, you are bound by & agree to accept our terms & conditions.
If you have any queries, please contact us.


How To Order 

 There are a number of options to choose from before you add the item to cart.

- Chart by post
- Chart by email
- Instant download chart
- 14ct Kit
-16ct Kit
-18ct Kit

a) Click the drop down box arrow
b) Click which item you would like
c) Click Add To Cart.

Ordering Example

This product will then be added to your shopping basket to your right, and you can either continue shopping or checkout. *Please note - not every product will have every selection available.*


Charts/Kits

Chart By Post:
If you choose to have your chart printed and posted to you, you will receive:

- A full colour picture front cover with our contact details if you need any help.

- Stitching instructions with hints & tips.

- Black and white chart with clear symbols & DMC™ symbol key to follow.

- A detailed DMC™ thread shopping list.

- We also give the fabric size required for the design to allow 3" all around for framing purposes for 14/16 and 18ct aida so you don't have to work them out yourself.

Postage prices for printed charts
FREE if you are within the UK.
£5 for within the EU.
£7.50 Rest Of The World.

Chart By Email:
You will receive a PDF version of the chart as detailed above along with some written instructions on how to open and save the chart to your computer.

We aim to deliver our PDF emailed charts within 24 hours, although this is not always guaranteed, we deliver 99% of our emailed charts within this time.
(Excludes Sundays and Holidays orders)

When choosing this option, your chart will be emailed to the email address stated on your order.

Please check your JUNKBOX as items with attachments can go straight into there if we are not in your address book.

There are no P&P charges to pay with charts ordered by email delivery.

We are here to help so if you need any please contact us - we want you to stitch our designs so please don't be shy!

Instant Download Chart:
If you choose this option you will be able to download our charts straight after payment so you can start stitching as quickly as possible.

You will receive a confirmation email with a link to your PDF chart.

How to Download Your Chart:

Firstly, once your order is placed you will receive an automated email confirming your order with us. The title of this will read "Your order No. ****** is now created at www.celticroseneedlecraft.com"

Once payment has been made using PayPal, you will receive a second email, which contains the link to download your chart. The title of this email will read "Your order No. ****** is now confirmed at www.celticroseneedlecraft.com". The email should look something like this:

Product Example

PLEASE check your email junk box as well as your inbox for this email.

If you have any difficulties downloading your chart, or would like additional help once downloaded, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Kits contain:
- Celtic Rose Designer chart with black & white symbols
- Stitching instructions with hints & tips.
- DMC™ stranded cottons on organiser cards.
- 14/16 or 18ct aida.
- A gold-plated individually wrapped needle.

We are a small family business and make all the kits ourselves.

Delivery times for kits is up to 28 working days from the date of ordering.
(working days are classed as Mon-Fri).

Please order in plenty of time if your item is a gift for someone.

For more information please
click here



Our DMC™ 8m thread skeins are just 60p each.

Please order using one of the following options:

Order Threads By Phone:
We are able to take your thread order by phone.

We can send a PayPal invoice to the email address of your choice OR we can take credit/debit card payments over the phone.

Call us
anytime between 9am and 7pm on 01246 281 663 or on our mobile number 07811 639797

Please leave us a message if no reply & we will call you back as soon as we can.

Order Threads By Post:
If you would like to order by post, you can download our handy DMC™ thread checklist and order form.

This can be found HERE.

Simply print the form, fill in your order and post to the address at the bottom of the page.

*THREAD ORDERS - PLEASE NOTE THE FOLLOWING*
- There is a minimum order of 10 skeins for ALL orders.
- Our threads are priced VERY competitively & as such we sell out quickly.
- We have a 7-10 working days turnaround for threads.
(Working days are Monday to Friday & weekends/holidays are not included as working days).
- If you send us a cheque, please note we will present your cheque to clear before we consider an order confirmed.

 Payment

We accept payment online with a debit/credit via PayPal.

Millions of websites & customers use Paypal all around the world.

You do not need an account to pay using PayPal, you can pay as a one off guest.

We as retailers do not see your card details - you will be taken from our website securely to their website for them to take the payment.

For more information please visit www.paypal.com or click the link below. 

Secured by PayPal


We also accept cheques or postal order from our UK customers.
Please make cheques payable to: Celtic Rose Needlecraft Ltd., and send them to the address at the bottom of this page.
Please also write your name, address and order number with your cheque so we can correctly process your order.

*Please note: We can only accept cheques/P.Os from the UK*

 


Postage


UK p&p is FREE when placing an order ONLINE.

However, If you call us with an order, this will be classed as a Mail Order purchase & the p&p charge will be:
£1.95 per order within the UK
(Mail Order only, placed on website free)
£5 per order to within the EU. (Mail Order & placed on website)
£7.50 per order outside the EU. (Mail Order & placed on website)


Charts, threads, fabric & accessories
We use Royal Mail Second Class service. 

Kits
We use Royal Mail 1st Class Signed For delivery (UK only)
You will need to answer the door to the postman who will require a signature or Royal Mail will leave you a card to tell you where to collect your parcel from if you are not in when they try to deliver.
Items posted this way can be tracked online.
If you would like the tracking number of your parcel, please contact us.

Our charts and kits are presented in clear cello bags, and we use high quality packaging to ensure your items reach you in top condition.

Email/Instant Download charts are FREE digital delivery.

 

KITS ARE SPECIALLY MADE FOR EACH CUSTOMER AND AS A 'BESPOKE' PRODUCT ARE NON-RETURNABLE.


Delivery

We aim to dispatch orders as quickly as possible.
All our kits are hand-made upon receipt of each order - please allow up to 28 working days (Mon to Fri) for these items to arrive (excludes holidays).
If you have any queries regarding make-up times and delivery times, please contact us using the details given below. 
 

Returns

We accept all items (apart from emailed or instant download pdf files) for return within 14 days of receipt. Please return items to the address below and obtain a receipt of posting as we cannot be held liable for items missing or lost during transit.  We will refund your money via the original method of payment.
If you change your mind & would like to return the item, please note that we do not refund postage on these items. 
KITS ARE SPECIALLY MADE FOR EACH CUSTOMER AND AS A 'BESPOKE' PRODUCT ARE NON-RETURNABLE.

Contact

Celtic Rose Needlecraft Ltd
PO Box 748
CHESTERFIELD

S43 9DX


Tel: 01246 281 663 or mobile 07811 639797
Monday to Saturday 9am - 7pm
If we are out the office please leave us a msg and we will call you back.


email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Other Retailers

Our products are also for sale at other retailers, their details can be found below. Please bear in mind that not all our designs are listed, but they are available so please ask your retailer.
All links will open in a new window

UK

Wye Needlecraft
www.wye.co.uk

Hungary

Online Retailer based in Hungary.
Click here to visit Andrea's website.

 If you would like to become a retailer, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone us on 01246 281 663.

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